Introduction to Incident Configuration

At the end of the parsing/mapping process some events are classified as incidents. Events in Resolve Actions Express are defined by a device/service and a classification. A wide range of activities may be performed on an incident:

• Incidents provide Resolve Actions Express with their originating device, their duration, their classification. Incidents also have a current state - up/down. This information may be analyzed and used in reports, in conditions and within running workflows. Workflows may also be invoked upon state change.
• Incidents are counted and registered to the Incident History Log.

Choosing Repository > Incident Configuration from the Navigation menu opens the following window: